When Antenna Design came in, commuters were having a hard time adjusting to a pay-first interface, a system much like BART’s current ticket machines. “I saw immediately that wasn’t going to work,” said [Masamichi] Udagawa, “the interface was a big problem.”
New Yorkers simply didn’t trust the machines.
03 February 2015
Leave no rider behind
Two very different solutions to the user experience problem of vending a card for riding the subway, from New York's MTA and the Bay Area's BART. I love the hand-drawn flow charts by Aaron Reiss.